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What is the criteria to qualify for free shipping?
Currently we offer FREE small package Ground shipping on most orders of $99 or more within the 48 contiguous states. Some irregular shaped or oversized items may include a special handling charge. The charge will show on the product detail page of applicable products. Offer subject to change without notice
Can I get my order faster than ground shipping?
Yes. We offer a number of different expedited shipping options from Federal Express for items/orders that are less than 150 pounds. These options and rates are also calculated during the checkout process.
When will my order ship?
Items listed as “In-Stock” on our website will ship the same day if the order is placed by 12pm Eastern Time, Monday through Friday. Orders placed after 12pm CT will ship the next business day. Weekend orders for “In-Stock” products will ship on Monday. Items marked as “Usually ships in 7-10 business days” means we do not currently have the product in stock. If it isn’t already on order with the manufacturer, our purchasing agents will get it on order with the manufacturer within a few days.
How do I know if my order has gone through?
Once you have successfully completed your online order, you will receive an email confirmation of the order that includes an order number. You should receive your confirmation after completing your order. If you do not receive an email confirmation, please contact Customer Support by email at firstname.lastname@example.org.
Can I place an order over the phone?
No, currently we do not offer phone sales.
Can I pay for my order with a Purchase Order?
At this time we are only accepting purchase orders from government agencies or schools. Please contact Customer Support by email at email@example.com.
Will I be charged sales tax?
Orders shipped to AZ, CA, CO, FL, GA, IA, IL, IN, KS, MI, MA, MD, MN, MO, NC, ND, NJ, NY, OH, OK, PA, SD, TN, TX, UT, VA, WA, WI, and WY will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.
Can I return an item because I don't like it?
On most items, if you are not satisfied with your purchase within 14 days of MyToolBoxx shipping the product, you can ship it back to us for a refund or exchange. Due to the type of products we offer some restrictions may apply. For additional information, please reach us on our contact form.
Who can I contact about accessibility issues I encountered on this site?
MyToolBoxx is committed to making its website accessible to all individuals.
What do I do if I get an error on the MyToolBoxx.com website?
Should you encounter any errors while on our site, we suggest closing and then restarting your browser. This will normally correct any issues you were experiencing. If you have problems while ordering online, you can email us at firstname.lastname@example.org.
Please feel free to let our Customer Support team know if you experience errors on our site by emailing us at email@example.com.
What do I do if the temporary password I received does not work?
If you are not able to log in using the new temporary password you received, please verify the following before requesting assistance;
- Verify the user name is correctly spelled.
- Verify the password being entered matches exactly. Capitalization is important. Note, many Apple devices will automatically try to capitalize the first letter on an input field.
If these steps do not resolve the issue, please contact our Customer Support team by emailing us at firstname.lastname@example.org